OUR SERVICES
We combine our vast experience with travel and accommodation around the world, our passion for people and hospitality, with our mastery of technologies, marketing strategies, online rental platforms and digital strategies. See our step-by-step guide below.
Result? Your property is always rented for the highest possible value for you and the best comfort and satisfaction for your guests.
1. Initial Assessment
We start the process with an assessment of your property, where we check all the characteristics and potential of your space.
2. Briefing & Planning
Then we define strategies and values according to the characteristics of the property, creating a personalized marketing plan.
3. Preparation of the Property
To ensure excellence in the guest experience, we will prepare the property for the Airbnb standard, taking care of details with our exclusive checklist.
4. Management & Maintenance
Finally, we take care of everything for you! Serving your customers from booking to check-out, ensuring the integrity of your space and customer satisfaction, generating profit for you without a headache.
WHAT WE DO FOR YOU
Preparation, Decoration and Photography
Our exclusive checklist leaves nothing missing for a perfect rental. We will leave your property "Airbnb standard", help with the decoration and produce professional photos that enhance your space for short-term rental.
Professional Ad Creation
The property will be registered exclusively on the international platform Airbnb with Airbnb Cover insurance for the host. The ad will be made using communication and copywriting techniques, exploring marketing strategies and mental triggers that stimulate sales.
Active Price Management
We study the market in the region in an active and constant way. With a focus on keeping the daily price competitive, compatible and attractive to guests. In this way, we further increase the quantity and quality of reservations for your property.
Fast Guest Service
We serve in real time with excellence all interested parties who come into contact with questions and requests regarding the property. Responding quickly in Portuguese or English, increasing your chances of booking.
Booking Calendar Management
We professionally take care of the booking schedule of the property, keeping everything updated in your listings. With effective management, the chances of booking are much greater.
Assistance to Foreign Guests
Our team has experience and experience in foreign countries, so we are able to talk, understand and serve guests in an international quality standard.
Check-in, Check-out and Concierge
We manage the arrival and departure of guests at your property, receiving them personally when appropriate, with hospitality and kindness. We present the space and create personalized manuals to give as much information as possible to your customers. From the outside they feel safe and comfortable as if they were at home.
Cleaning & Sanitation
With the departure of the guests, we provide cleaning and hygiene to prepare the guest for the next stay. We check the space in detail to ensure a high standard of quality, observing hygiene guidelines for the prevention of Covid-19.
Full Support throughout the Stay
Before, during and after reservations, our team will be available to assist guests in any situation: support for queries, tips on locations and help with maintenance and emergencies.
Assessment Management
We monitor all guest reviews that have stayed at your property to ensure that we always receive top marks and positive comments. You don't have to worry about it!
Olfactory Identity & Flavors
We apply aromatherapy techniques and strategies so that your property becomes even more unforgettable in the memory of your guests. We install non-electric air fresheners, ensuring energy savings and safety, and we use exclusive essences.
Acquisition of trousseau & laundry service
We facilitate the acquisition of professional hotel quality trousseau and we arrange for the washing and sanitizing of bed and bath linen, so that guests find everything clean and fragrant, enjoying comfort during their stay.
Maintenance & Repairs
We maintain your property with up-to-date maintenance: all appliances, furniture and facilities working perfectly. When necessary, we arrange repairs efficiently through reliable partners. Attending to the emergency when the guest is in the property.
Welcome Kit
If you prefer to pay special attention to your guests, we have the extra service of a welcome kit, offering an extra treat to your guest when they arrive at the property. Details that make the difference in the customer experience.
House Rules Optimization
We offer an exclusive service of preparing the house rules for your apartment, clearly presenting the guest with the limitations you have decided for your space. At the same time, we advise the host with our know-how on which policies are positive to maintain the integrity of the space.
After sales
Through a unique email marketing system, we maintain contact with your guests even after they have checked out, in order to encourage these people to return to your property. You will be building a community that values its space and returns for new stays. Decreasing your cost of acquisition per customer.
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